Securepoint Security Solutions Support Forum

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130n41k
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Beiträge: 3
Registriert: Di 31.01.2017, 09:36

[Solved]Securepoint AV found virus in our product

Di 31.01.2017, 09:58

Hello.
Our customers complains that Securepoint found virus in one of modules of our product (mftpgx.exe). 
We checked control sums of that file and it was ok, and of course other AV's don't detect virus in there.

We think this is false triggering of Securepoint.
Please add us to your white list, we can send this file to you for analyzing.
 
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pascalm
Securepoint
Beiträge: 406
Registriert: Mi 05.02.2014, 14:28
Wohnort: Hamburg

Re: Securepoint AV found virus in our product

Di 31.01.2017, 10:14

Hello,

which product do you mean? Our Securepoint Antivirus Pro? 
Maybe we can get in contact with your customers?
Mit freundlichen Grüßen

Pascal Mitsching
Head of Antivirus Pro
Tel. 04131/2401-0
Fax 04131/2401-50

Securepoint GmbH
Blecker Landstr. 28
D-21337 Lüneburg
http://www.securepoint.de
 
130n41k
Themen-Autor
Beiträge: 3
Registriert: Di 31.01.2017, 09:36

Re: Securepoint AV found virus in our product

Di 31.01.2017, 10:31

No, i mean our product ViPNet Client (you can read about it here http://www.infotecs.biz/products/)
Securepoint found virus in one of modules of our product 

As i told before, it's not a virus, we can send it to you for analyzing.
 
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pascalm
Securepoint
Beiträge: 406
Registriert: Mi 05.02.2014, 14:28
Wohnort: Hamburg

Re: Securepoint AV found virus in our product

Di 31.01.2017, 10:48

Hello,
I was in contact with your german support. I got a download link to the file and tested it. The file will be analysed. If I got a Feedback I will write you.
Mit freundlichen Grüßen

Pascal Mitsching
Head of Antivirus Pro
Tel. 04131/2401-0
Fax 04131/2401-50

Securepoint GmbH
Blecker Landstr. 28
D-21337 Lüneburg
http://www.securepoint.de
 
130n41k
Themen-Autor
Beiträge: 3
Registriert: Di 31.01.2017, 09:36

Re: Securepoint AV found virus in our product

Di 31.01.2017, 11:12

Nice, thank you.

"The file will be analysed. If i got a Feedback i will write you."
Ok i'm waiting
 
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pascalm
Securepoint
Beiträge: 406
Registriert: Mi 05.02.2014, 14:28
Wohnort: Hamburg

Re: Securepoint AV found virus in our product

Di 31.01.2017, 18:00

Update:
It looks like that our AV will not longer mark your software as an trojaner. I actually have no official feedback from the analyse, if I got it I will give u an Update.
Mit freundlichen Grüßen

Pascal Mitsching
Head of Antivirus Pro
Tel. 04131/2401-0
Fax 04131/2401-50

Securepoint GmbH
Blecker Landstr. 28
D-21337 Lüneburg
http://www.securepoint.de
 
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pascalm
Securepoint
Beiträge: 406
Registriert: Mi 05.02.2014, 14:28
Wohnort: Hamburg

Re: Securepoint AV found virus in our product

Mi 01.02.2017, 09:16

Update:
So, your software will not be longer marked as a trojaner. I installed succesfully on my VM with the AV and everything works. If you get any other problems, please contact me again.
Mit freundlichen Grüßen

Pascal Mitsching
Head of Antivirus Pro
Tel. 04131/2401-0
Fax 04131/2401-50

Securepoint GmbH
Blecker Landstr. 28
D-21337 Lüneburg
http://www.securepoint.de

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