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[Solved]Securepoint AV found virus in our product

Verfasst: Di 31.01.2017, 09:58
von 130n41k
Hello.
Our customers complains that Securepoint found virus in one of modules of our product (mftpgx.exe). 
We checked control sums of that file and it was ok, and of course other AV's don't detect virus in there.

We think this is false triggering of Securepoint.
Please add us to your white list, we can send this file to you for analyzing.

Re: Securepoint AV found virus in our product

Verfasst: Di 31.01.2017, 10:14
von pascal
Hello,

which product do you mean? Our Securepoint Antivirus Pro? 
Maybe we can get in contact with your customers?

Re: Securepoint AV found virus in our product

Verfasst: Di 31.01.2017, 10:31
von 130n41k
No, i mean our product ViPNet Client (you can read about it here http://www.infotecs.biz/products/)
Securepoint found virus in one of modules of our product 

As i told before, it's not a virus, we can send it to you for analyzing.

Re: Securepoint AV found virus in our product

Verfasst: Di 31.01.2017, 10:48
von pascal
Hello,
I was in contact with your german support. I got a download link to the file and tested it. The file will be analysed. If I got a Feedback I will write you.

Re: Securepoint AV found virus in our product

Verfasst: Di 31.01.2017, 11:12
von 130n41k
Nice, thank you.

"The file will be analysed. If i got a Feedback i will write you."
Ok i'm waiting

Re: Securepoint AV found virus in our product

Verfasst: Di 31.01.2017, 18:00
von pascal
Update:
It looks like that our AV will not longer mark your software as an trojaner. I actually have no official feedback from the analyse, if I got it I will give u an Update.

Re: Securepoint AV found virus in our product

Verfasst: Mi 01.02.2017, 09:16
von pascal
Update:
So, your software will not be longer marked as a trojaner. I installed succesfully on my VM with the AV and everything works. If you get any other problems, please contact me again.